Non UK casinos

Privacy Policy

This Privacy Policy outlines how we collect, use, protect, and manage personal data from our users and players. We are committed to safeguarding your privacy and ensuring transparency in our data handling practices. This policy applies to all visitors, registered players, and customers who use our platform and services. Last updated: January 18, 2026

Information We Collect

We collect various types of personal information to provide you with the best gaming experience and to comply with regulatory requirements. The information we gather includes data that you voluntarily provide to us and data collected automatically through your interactions with our platform.

When you create an account or participate in our services, we collect the following categories of information:

  1. Identification data, including your full name, date of birth, email address, and telephone number
  2. Address information, including residential address, postal code, and country of residence
  3. Financial information, including banking details, payment method information, and transaction history
  4. Gaming preferences and account activity records, including gameplay history, wager amounts, and winning records
  5. Device identifiers and technical information, including IP addresses, browser type, and operating system details
  6. Communication records, including correspondence with our customer support team and marketing preferences
  7. Identity verification documents, including copies of identification, proof of address, and source of funds documentation

Purpose of Data Collection

We collect and process your personal data for specific, legitimate purposes related to our gaming platform and services. Understanding why we use your information helps you make informed decisions about what data to share with us.

The primary purposes for which we use your information include:

  1. Account creation, management, and maintenance of your player profile and gaming account
  2. Processing deposits, withdrawals, and all financial transactions securely and accurately
  3. Verifying your identity and age to ensure compliance with gambling regulations and legal requirements
  4. Delivering gaming services, managing game sessions, and calculating winnings and payouts
  5. Providing customer support services and responding to your inquiries and complaints
  6. Implementing responsible gambling measures and self-exclusion requests when applicable
  7. Detecting and preventing fraud, money laundering, and other illegal activities on our platform
  8. Sending promotional materials and marketing communications based on your preferences
  9. Complying with legal obligations, regulatory requirements, and tax reporting responsibilities

Legal Basis for Processing

We process your personal data only when we have a legal basis to do so. Under United Kingdom data protection laws and gaming regulations, we rely on several legal grounds for processing your information. These bases ensure that our data handling practices are lawful and justified.

Our processing activities are based on the following legal foundations:

  1. Contractual necessity, as processing is essential for providing gaming services and fulfilling our obligations to you
  2. Compliance with legal obligations, including anti-money laundering regulations, Know Your Customer requirements, and gambling licensing conditions
  3. Legitimate interests, where we balance our business needs against your privacy rights, particularly for fraud prevention and platform security
  4. Consent, which you provide when registering an account and selecting communication preferences
  5. Performance of public tasks related to regulatory compliance and responsible gambling initiatives

Data Sharing and Disclosure

We maintain strict controls over who can access your personal information. We do not sell your data to third parties for commercial purposes. However, we may share your information with specific recipients when necessary to provide services, comply with regulations, or protect your interests and ours.

We may disclose your personal data to the following categories of recipients:

  1. Payment processors and financial institutions required to process your deposits and withdrawals securely
  2. Identity verification service providers who confirm your age, address, and identity through document checks
  3. Regulatory authorities, gambling commissions, and law enforcement agencies when required by law
  4. Our service providers, including customer support contractors, IT service providers, and security specialists
  5. Affiliate partners and marketing partners, only with your explicit consent and to the extent you have approved
  6. Other gaming operators and industry bodies for self-exclusion database sharing and responsible gambling purposes
  7. Professional advisors, including legal counsel and accountants, for compliance and audit purposes

Data Protection and Security Measures

We implement comprehensive technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure is designed to meet the highest standards of data protection and is regularly updated to defend against emerging threats.

The security measures we employ include:

  1. End-to-end encryption for all data transmissions using SSL/TLS protocols and 256-bit encryption standards
  2. Secure servers located in fortified data centres with restricted physical access and environmental controls
  3. Regular security audits, vulnerability assessments, and penetration testing by independent security firms
  4. Access controls and authentication systems, including multi-factor authentication for sensitive operations
  5. Employee training and confidentiality agreements ensuring all staff understand data protection responsibilities
  6. Firewalls, intrusion detection systems, and anti-malware software protecting against cyber attacks
  7. Regular backup and disaster recovery procedures to ensure data availability and integrity
  8. Incident response procedures to detect, investigate, and remediate any potential data breaches promptly

Data Retention and Deletion

We retain your personal data for as long as necessary to provide gaming services, fulfil regulatory obligations, and resolve any disputes. The retention period varies depending on the type of data and the legal requirements that apply. We do not keep data longer than necessary and regularly review our retention schedules.

Our data retention approach follows these principles:

  1. Active account data is retained throughout your membership and for seven years following account closure for regulatory purposes
  2. Financial transaction records are maintained for six years to comply with tax and accounting regulations
  3. Identity verification documents are retained for ten years to satisfy anti-money laundering legal requirements
  4. Marketing data is retained only whilst you have opted in, deleted upon unsubscribe requests
  5. Customer support communications are archived for two years to handle complaints and disputes
  6. Website analytics and cookie data are typically retained for twelve months before anonymisation
  7. You may request deletion of personal data where no legal obligation requires retention, subject to exceptions

Your Rights and Choices

You have specific rights regarding your personal data under United Kingdom data protection legislation. These rights empower you to control how your information is used and to request access to the data we hold about you. We are committed to respecting these rights and responding to requests promptly and transparently.

Your rights in relation to your personal data include:

  1. Right of access: You may request confirmation of what personal data we hold about you and obtain a copy of that data
  2. Right of rectification: You can request correction of inaccurate or incomplete personal information held about you
  3. Right of erasure: You may request deletion of your personal data, subject to legal retention requirements and exceptions
  4. Right to restrict processing: You can request that we limit how we use your data in specific circumstances
  5. Right of data portability: You may receive your data in a structured, portable format suitable for another provider
  6. Right to object: You can object to processing for marketing purposes or other legitimate interests
  7. Right to withdraw consent: You may withdraw consent to marketing communications at any time without penalty
  8. Rights related to automated decision-making: You have rights regarding decisions made solely through automated processes

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your gaming experience, remember your preferences, and gather analytics information. Cookies are small text files stored on your device that help us provide personalised services and improve our platform functionality. You have control over cookie settings through your browser preferences and our cookie management tools.

We use the following categories of cookies and tracking technologies:

  1. Essential cookies required for account login, session management, and core platform security functions
  2. Preference cookies that remember your language selection, gaming preferences, and account settings
  3. Analytics cookies that track how you interact with our site, pages visited, and gameplay patterns
  4. Marketing cookies from third-party advertising partners used to deliver targeted promotions and advertisements
  5. Social media cookies enabling sharing functionality and social media integration features
  6. Performance cookies optimising loading times, responsiveness, and overall user experience quality

Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact our Data Protection Officer and privacy team. We are committed to addressing your concerns promptly and working towards satisfactory resolution. You also have the right to lodge a complaint with the relevant supervisory authority if you believe we have violated your data protection rights.

You can reach us through the following channels:

  1. Email us at [email protected] with your inquiry or data subject request
  2. Write to our Data Protection Officer at our registered office address provided in the terms of service
  3. Use the contact form on our website to submit privacy-related questions or concerns
  4. Call our customer support team during business hours to discuss data protection matters
  5. Lodge a formal complaint with the Information Commissioner’s Office (ICO), the UK’s independent regulatory authority

Policy Updates and Amendments

We may update this Privacy Policy periodically to reflect changes in our data handling practices, legal requirements, or platform operations. When we make material changes to this policy, we will notify you through email, prominent announcements on our platform, or by requesting your consent as required by applicable law. Your continued use of our platform after updates constitutes acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy and handle your personal data.